1. What types of outdoor products do you offer?
We offer a wide range of outdoor gear.
2. How long does shipping take?
Standard shipping usually takes 5-7 business days. Expedited options are available for faster delivery, typically 2-3 business days. Processing time is 1-2 business days after payment confirmation.
3. Do you ship internationally?
Currently, we ship only within the United States. We are working on expanding international shipping in the near future.
4. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on the carrier’s website to monitor your package in real time.
5. What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items in original packaging. Some exclusions apply (e.g., customized products). Please contact customer support to initiate a return.
6. Can I exchange an item if the size or product is wrong?
Yes, we offer exchanges for incorrect sizes or wrong products. Contact our support team to arrange an exchange.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available during checkout.
8. How do I contact customer service?
You can reach us via email at service@balanceaccountancy.com, by phone at 229-795-1451, or through the live chat on our website during business hours.
9. Are your products covered by warranty?
Many of our products come with manufacturer warranties. For warranty claims, please contact our support team for assistance.
10. What should I do if my order arrives damaged?
Please contact us immediately with photos of the damage and your order number. We will work quickly to resolve the issue by replacement or refund.
11. Do you offer gift cards or discounts?
From time to time, we offer promotions and discount codes. Sign up for our newsletter to stay informed about special offers.
12. How do I know which gear is right for me?
Our knowledgeable team is happy to provide personalized advice based on your experience level and adventure needs. Contact us anytime for guidance.